YOUR BOOKING INFORMATION

Everything you need to know about your stay at the Puitalm


Check-in/Check-out 

Check-in from 3 PM – if you plan to arrive after 6 PM, kindly let us know. 

Check-out until 10 AM - you are also welcome to visit the mountain spa on your day of departure.

Child discount

Children under the age of 3 stay free of charge.

We charge € 50,- per night for children aged 4 to 12 years.

Puitalm Restaurant 

You can reserve a table in our restaurant for the duration of your stay when you make your booking.

If you prefer to dine in privacy, we would be happy to serve you your meal to your apartment.

It is also possible to book a table in the restaurant on an individual and flexible basis if you prefer to cook in your apartment yourself.

Cleaning

We offer our guests an interim cleaning service for their apartment. 

We charge a small service fee of € 75,- for this.

Dogs welcome

Please let us know when you book if you would like to bring your four-legged friend with you. This way we can provide you with a cosy dog blanket, a dog bowl and additional towels. 

We charge € 25,- per day for this (without food).

Payment

Feel free to settle your bill in advance or on site in cash, by debit or credit card (Amex, Diners, Visa, Mastercard).

Deposit

When you make a reservation, we charge a deposit of 30 % of the total price. We kindly ask you to transfer the deposit within 10 days in order to secure your reservation.

Bank details

Raiffeisenbank Oberland-Reutte eGen. 
IBAN: AT43 3699 0000 0551 8394 
BIC/SWIFT: RBRTAT22 
Recipient: Puitalm Betriebs GmbH

Cancellation conditions

The cancellation conditions of the Austrian Hotel Industry (AGBH2006) shall apply to reservations made. The cancellation fees are:

up to 14 days before your arrival date: 40% of the total booking price
up to 1 week before your arrival date: 70% of the total booking price
in the last week before your arrival date: 90% of the total booking price 

We recommend that you take out the "Europäische" Hotel Cancellation Plus Insurance for every reservation.

We do not permit smoking anywhere in the Puitalm. Smokers are welcome to use the smoking area on our terrace.